PRODUCT | qManage for ACT!

qManage allows you to create, prioritize, track and share all types of issues, projects, and tasks within your current ACT! database. By using the actual ACT! database, and not a stand-alone database, service tickets entered into qManage are automatically added as contact notes in ACT!.

This integration allows users from every department to see a contact's entire service history right from ACT! or qManage. Add in the ability to maintain and view several different lists or queues, each employee or department can now prioritize their jobs.

Great support is important to any service based company. Providing great support requires using the right tools. qManage is designed to meet those requirements, automate your service desk operation and lower your costs by improving your internal processes. qManage

This is the perfect solution for any type of service oriented company that is currently using ACT!

Features

Track open and closed service issues
Create Projects
Enforce Project Sequences
Integrates directly with the ACT! database
Inserts Service Ticket information into ACT!
Create an email "Watch List"
Open multiple issue lists at one time
Quickly search for specific service tickets
Keyword search
Customize the terminology to match your needs
Keeps notes on each service ticket

Attach items to service tickets
Customizable columns
User defined Products
User defined Categories
User defined Priorities
User defined Status Levels
Import Projects from MS Word
Extensive security permissions
Built in Audit Trail
Print service tickets and reports
Export reports to PDF, Excel, html, and text
Email reports
Color coded lines for urgency
Track contract usage

SPECIAL OFFER

Save $100
Only $95 -- 1 User
(Regular price $195)

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System Requirements:

Windows 98se, WIN ME, WIN2000, Windows XP

Compatible with:

ACT! 6
ACT! 7 / 2005
ACT! 8 / 2006

ACT! 9 / 2007

ACT! 10 / 2008

Technical Support

provided by LCS, Inc.


	CONTACT US 1-800-806-5288 Copyright © 2008 SJR Productions, Inc. All brands and product names are trademarks or registered trademarks of their respective companies.

Frequently Asked Questions

How does qManage integrate with ACT!?
qManage is a stand-alone program that works directly from the ACT! database. When you look up a contact in qManage, it pulls the info directly from ACT!, and then each note added onto a service ticket in qManage is then added as a note to ACT!.
What type of companies will this work for?
qManage will work for any type of service-based or procedural company. Any company that wants to track each step of a project or record each issue that a customer or employee has is a perfect candidate for qManage.
What support options are available?
qManage comes with 30 days of telephone support and updates. Additional support and updates can be purchased separately.
Can I track projects within qManage?
Absolutely! qManage comes with a built-in project manager that enables the user to enter in several service issues and then enforce a certain sequence for them to be completed.
Is qManage web-based?
No, qManage is a 32-bit Windows based program. This means it will be stable and available when your internet connection goes down.
What are the monthly fees?
There are no monthly fees. This is a stand-alone program that is purchased on a per-computer basis.

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qManage for ACT!

Special Offer: Save $100. Limited time offer only $95 (reg. $195)
Support and updates are available for 30 days with each purchase.

Delivery	Users	Price
Product Key Only*	1	Special only $95	Buy Now
Download	1	Special only $95	Buy Now

*Product Key Only
If you previously downloaded the FREE TRIAL , use this button to upgrade to the Full Product Version (without having to re-download the product). You will receive instructions on how to obtain an unlock code in your confirmation e-mail (sent to you at the end of the purchase process) that you use to convert your Trial Version into the Full Product Version.

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