Below are known issues when installing Brokers*ACT! 7.01

When you try to open the Brokers*ACT! 7.0 database for the first time, it might ask you for a user name and password.

Not sure why this occurs. It is our guess that your ACT! program, if it is a single user license, is assuming that the Brokers*ACT! database is trying to open as an additional user. It really doesn't matter why because the solution is quite easy. Simply use Joe Broker as the user name and leave the password blank.

Upon opening the Brokers*ACT! database, the program might tell you that the database framework needs to be updated.

Just select OK and then the ACT! program will begin to update our database to fit your structure. The "working" progress bar will appear (animated dots) and the process can take several minutes to complete. Once complete, the database should open properly.

The layout and templates are not accessible when a copy of the Brokers*ACT! database is created.

It has been reported that in some installations, the layouts, letter templates and other files do not get copied to the default folder as expected. In most cases, this is not an issue. However, if you find, when you create a copy of the database as instructed, that you cannot find the Brokers*ACT! layout or any of our letter templates, then you will need to manually copy these files to the proper directory.

Our files are located in C:\Program Files\MJB Software\Brokers ACT\BrokersACT70-database files\

The three folder there (Templates, Layouts and Reports) need to be copied to the directory where similar files are stored, usually in your My Documents\ACT\ACT for Win 7\Databases\name of your database\

Now everything will be accessible from the newly-created copy of our database.