Sample Table of Contents
Learning Your BlackBerry -- 8700 Series       

Getting Around-Basics -- 15-Jan-2006

Turning On the BlackBerry
Backlighting
Turning Off
Trackwheel
Escape Key (Back Up)

Overview of Icons -- 15-Jan-2006

Messages (In box)
Top Tips Emails
Enterprise Activation
Hiding Icons
Showing Hidden Icons
Phone Icon
Address Book
Calendar
Web Browser
Task List
Calculator
Applications (sub-menu)
Memo Pad (Notes)
Pictures Icon
Pictures - Customize Your Home Screen
Search
Password Keeper
Profiles - Volume: Mute/Vibrate/Loud
Keyboard Lock
Settings (sub-menu)
Alarm Clock
Screen & Keyboard (fonts, convenience keys)
Network Setting (Traveling)
Options (Many Settings)
Turn Off/On Wireless
On an Airplane?
Troubleshooting Wireless Signal
Power Off Icon

Reading Top Status Bar -- 15-Jan-2006

Unopened Messages
Date & Time
Wireless Signal Strength: 5 BARS
Searching For Network (X)
Battery Indicator & Tips

Multi-Tasking -- 15-Jan-2006

What is Multi-Tasking?
Keys to Press
Checking Calendar from Phone Call
Go to Home Screen if you need
Quick Scheduling on Calendar
Check Calendar from Email
QUIZ

Address Book - Part 1 -- 15-Jan-2006

TIP: Switch from Text Menus to Icon Menus
Address Book Icon
The Heart of Your BlackBerry
Desktop or Wireless Sync User? (No problem)
Starting the Address Book
Adding A New Address
TIP: Hit SPACE in Email address
Adding More than One Email Address
TIP: Press & Hold to Capitalize
TIP: ALT in Phone fields
TIP: Entering 1 800-CALL-USA
TIP: Organizing with Categories
TIP: Customizing Your Categories
TIP: Saving your New Address
QUIZ

Address Book - Part 2 -- 15-Jan-2006

Using 'Find:' to Search
Refining Your Search
TIP: Remember 'Find:' when Adding New
TIP: Quickly Finding Restaurants
Filtering with Categories
'Un-Filtering'
QUIZ

Address Book - Part 3 -- 15-Jan-2006

Sort by First Name
Sort by Company Name
TIP: Jumping to Menu with First Letter
Sort by Last Name
TIP: ALT + Trackwheel to change option
Emailing from Address Book
Calling from Address Book
TIP: Caller ID Now Works
TIP: Multi-tasking from Phone
QUIZ

Composing & Sending Email -- 15-Jan-2006

Addressing Your Email
Correcting Text in Writing Email
TIP: SPACE 2x in Email Address
TIP: ALT key to type special characters
Sending Your Email Message
Verifying Your Email was Sent

Phone: Introduction -- 15-Jan-2006

Typing Phone # from Home Screen
The Green Phone Key (Send)
The Mute Key
The Red Phone Key (End)
Calling Voice Mail
Phone: Introduction
Calling from Phone Log
TIP: Adding a New Address from Phone Log
TIP: When Caller ID works
Phone: Introduction
QUIZ

Phone: Speed Dial -- 15-Jan-2006

Assign up to 26 Speed Dials
Assign "H" to Home Number
TIP: Add New Address Now If You Need It
More than 1 phone number?
Staring Speed Dial
TIP: Add speed dial from recently called list
Changing A Speed Dial Letter
Changing Voicemail to "V"
Testing Speed Dial Keys
QUIZ

Profiles (Ring/Vibrate) -- 15-Jan-2006

Starting from the Icon
Profiles (Ring/Vibrate)
Starting with Side Convenience Key
Look for (Active) or (Enabled)
More than just the Phone ringer
Making the Phone Ring & Vibrate
Changing the Ringer TUNE
Changing the Number of Rings
Fixing 'Out of Holster' for Calendar
Messages (Email)
Check Your Own Profiles
QUIZ

Calendar - Introduction -- 15-Jan-2006

Starting the Calendar
Default Day View
TIP: Easily Scheduling New Events
TIP: Changing the Start Time
TIP: Changing the End Time
Saving Your Event
Looking at Tomorrow (or Yesterday)
'Go to Date...' Command
TIP: Quickly Setting Date - many ways
QUIZ

Web Browser Introduction -- 15-Jan-2006

Starting Your Browser
Checking Your Weather (weather.com)
Adding Bookmarks to Save Favorites
Selecting Bookmarks
Solving A Golf Emergency With Google
Web Browser Introduction
QUIZ

Calculator - Using It -- 15-Jan-2006

Starting the Calculator
Computing Tips Example
Converting To/From Metric
Example: 100 liters to US Gallons
Calculator - Using It
QUIZ

Enterprise Activation -- 15-Jan-2006

Call the Help Desk for Assistance with Enterprise Activation
Enter Your Special Email and Password
Activating Messages
After Activation
QUIZ

Keyboard Lock -- 15-Jan-2006

Prevent Accidental Speed Dial
Locking the Keyboard
Unlocking with Keys
Unlocking with Trackwheel
QUIZ

Utility - Software Version -- 15-Jan-2006

Where to Check Software Version
Look for first 2 numbers
Where to get Upgrade Software
Utility - Software Version
QUIZ

Utility - Set Date & Time -- 15-Jan-2006

TIP: Press first letter to jump down list
Changing your Time Zone on Trip
TIP: ALT + Roll Trackwheel for Change Option
Changing your Time Zone Back
Setting Your Time
12 or 24 Hour Clock
Setting Your Time
Reset Time or Time Zone?
Utility - Set Date & Time
Impact to Calendar with Time Zone
TIP: ALT + Escape - Multi tasking
QUIZ

Sample Table of Contents
Learning Your BlackBerry --
77xx /75xx /72xx /67xx /65xx /62xx Series      

Getting Around - Intro-- 5-Feb-2006

Jumping to Sections in Videos
Quizzes At End of Videos
You Can Use Quizzes To Test What you Know
Quiz- SCORM Learning Mgt. System
Send us Comments, Feedback, Suggestions
Verifying Your Type of BlackBerry
Turning On the BlackBerry
Backlighting
Turning Off
Your "Home Screen"
Trackwheel
Escape Key (Back Up)
QUIZ

Overview of Icons - Part 1 -- 5-Feb-2006

Text Menus instead of Icons? Enterprise Activation
Hiding Icons
Showing Hidden Icons
Messages (In box)
Top Tips Emails
Phone Icon
Push-to-Talk / Walkie-Talkie
Call Logs
TIP: If phone number is in your address book
Address Book
QUIZ

Overview of Icons - Part 2 -- 5-Feb-2006

Calendar Day, Week, Month, Agenda View
Web Browser
Compose
Saved Messages
TIP: Save large Powerpoint or PDF literature
Task List
Memo Pad (Notes)
Alarm Clock
Profiles - Volume: Mute/Vibrate/Loud
Calculator
Password Keeper
Pictures Icon
Pictures - Customize Your Home Screen
QUIZ

Overview of Icons - Part 3 -- 5-Feb-2006

Search
TIP: Search Calendar - use full names
Options - Wrench Icon (Many Settings)
Keyboard Lock
Radio Tower Icon - Turn Off/On Wireless
On an Airplane?
Power Off Icon
QUIZ

Reading Top Status Bar -- 5-Feb-2006

Unopened Messages
Battery Indicator & Tips
TIP: USB Cable will Charge Battery
Date & Time
Wireless Signal Strength
5 BARS
Out of Coverage - Searching For Network (X)
What does "GSM" mean?
QUIZ

Multi-Tasking -- 5-Feb-2006

Also "Application Switching"
How to Do It
TIP: If you don't see what you want
Jump from Phone to Calendar
Jump from Email to Calendar
QUIZ

Address Book - Part 1 -- 5-Feb-2006

TIP: Switch from Text Menus to Icon Menus
The "HEART" of your BlackBerry
When Caller ID Works
Desktop Sync vs. Wireless Sync
Address Book Icon
Wireless Sync User? (No problem)
Starting the Address Book
Adding A New Address
TIP: Hit SPACE in Email address
Adding More than One Email Address
TIP: Press & Hold to Capitalize
TIP: Don't press ALT in Phone fields
TIP: If the phone # is 1800-CALL-ME
TIP: Organizing with Categories
TIP: Customizing Your Categories
TIP: Saving your New Address
QUIZ

Address Book - Part 2 -- 5-Feb-2006

Using 'Find:' to Search
Refining Your Search
TIP: Remember 'Find:' when Adding New
TIP: Quickly Finding Restaurants
Filtering with Categories
'Un-Filtering' to see the Entire Address Book
QUIZ

Address Book - Part 3 -- 5-Feb-2006

Sort by First Name
Sort by Company Name
TIP: Jumping to Menu with First Letter
Sort by Last Name
TIP: ALT + Trackwheel to change option
Emailing from Address Book
Calling from Address Book
TIP: Caller ID Now Works
TIP: Multi-tasking from Phone
QUIZ

Composing & Sending Email -- 5-Feb-2006

Addressing Your Email
Correcting Text in Writing Email
TIP: SPACE 2x in Email Address
TIP: ALT key to type special characters
Sending Your Email Message
Verifying Your Email was Sent
QUIZ

Email Keyboard Shortcuts -- 5-Feb-2006

Moving 1 screen at a time
SPACE Bar
Jump to Top and Bottom
Jump to Next day or Day Before
View Unread Messages
Reply, Reply All, Forward
Search
Find Delivery Errors
QUIZ

Phone: Introduction -- 5-Feb-2006

Typing Phone # from Home Screen
Push-to-Talk / Walkie Talkie / "Alert"
Starting Speakerphone (not all models)
Ending the Call
What are Call Logs?
How to Call Voice Mail? (Speed Dial)
How to Call Voice Mail? (Menu Item)
Calling from Call Log
TIP: Adding a New Address from Phone Log
TIP: When Caller ID works
QUIZ

Phone: Speed Dial -- 5-Feb-2006

Assign up to 26 Speed Dials
Assign "H" to Home Number
TIP: Add New Address Now If You Need It
More than 1 phone number?
Staring Speed Dial
TIP: Add speed dial from recently called list
Changing A Speed Dial Letter
Changing Voicemail to "V"
Testing Speed Dial Keys
QUIZ

Profiles (Ring/Vibrate) -- 5-Feb-2006

Starting from the Icon
Look for (Active) or (Enabled)
More than just the Phone ringer
Making the Phone Ring & Vibrate
Changing the Ringer TUNE
Changing the Ringer VOLUME
Changing the Number of Rings
Repeat Notification
Fixing 'Out of Holster' for Calendar
Messages (Email)
Check Your Own Profiles
QUIZ

Calendar - Introduction -- 5-Feb-2006

One Poll - 70% Didn't Use Calendar!
Why is the Calendar Powerful?
Opening the Calendar
Default Day View
Moving Around Day View
TIP: Easily Scheduling New Events
TIP: Changing the Start Time
TIP: Changing the End Time
Saving Your Event
TIP: Recurring Meetings (Daily, Weekly, Monthly, etc.)
'Go to Date...' Command
TIP: 'Go to Date...' Quick Tips
QUIZ

Web Browser Introduction -- 5-Feb-2006

Starting Your Browser
Checking Your Weather
Adding Bookmarks to Save Favorites
Selecting Bookmarks
Viewing Web Page Address
Sending Web Page Address
Bookmark Google.com
QUIZ

Google - Golf Emergency -- 5-Feb-2006

Solving A Golf Emergency With Google
Google on Your BlackBerry
Go to Google Local
Highlight and Call the Phone Number
Google-Golf Emergency
QUIZ

Calculator - Using It -- 5-Feb-2006

Starting the Calculator
Computing Tips Example
Converting To/From Metric
Example: 100 liters to US Gallons
QUIZ

Enterprise Activation -- 5-Feb-2006

Request Your Enterprise Activation Password from Help Desk
Enter Your Special Email and Password
Activating - Messages
After Activation
QUIZ

Keyboard Lock -- 5-Feb-2006

Prevent Accidental Speed Dial
Locking the Keyboard
Unlocking with Keys
Unlocking with Trackwheel
QUIZ

Utility - Software Version -- 5-Feb-2006

Where to Check Software Version
Look for first 2 numbers
When Contacting Technical Support
Where to get Upgrade Software
QUIZ

Utility - Set Date & Time -- 5-Feb-2006

Setting Date, Time & Time Zone
TIP: Press first letter to jump down list
Changing your Time Zone on Trip
TIP: ALT + Roll Trackwheel for Change Option
Changing your Time Zone Back To Home
12 or 24 Hour Clock
Setting Your Time
Change Time or Time Zone?
Impact to Calendar with Time Zone
TIP: ALT + Escape - Multi tasking
QUIZ

Sample Table of Contents
Learning Your BlackBerry -- 71xx Series      

Introduction -- 8-Mar-2006

7100t BlackBerry
2 Letters Per Key
Icons on Home Screen
7100g BlackBerry
Text Menus on Home Screen
7100r BlackBerry
Green and Red Phone Keys
Themes (Switch between Text Menus and Icons
7100v BlackBerry
7100i BlackBerry
PTT - Push-to-Talk
Power and Backlight Button
Middle Convenience Key (Web Browser)
7100x BlackBerry
Text or Icons all work the same on the inside!
Escape or Back Button
ALT plus trackwheel
How to get around these Video Tutorials
Quick Quizzes - What are they?
Email us comments
7130e BlackBerry
Enterprise Activation
QUIZ

Getting Around Icons -- 8-Mar-2006

Trackwheel & Escape Key
Changing Themes (Icons to Text Menus and back)
7100i and Walkie-Talkie or PTT (Push to Talk)
QUIZ

Getting Around Icons & Text Menus -- 8-Mar-2006

Turning On Your BlackBerry
Trackwheel and Escape
Home Screen
TIP: Add Call Logs to your Messages In box
TIP: ALT + Trackwheel
TIPS: Keys (Enter, Delete, Space, Caps)
SureType - Next Word Key
QUIZ

Looking at Each Icon (7100t/7105t) -- 8-Mar-2006

Enterprise Activation
Messages In box
TIP: Phone Call Logs
TIP: Names Instead of Numbers
Call Log
Address Book
TIP: Sync Address Book
Calendar
TIP: Calendar Quick Scheduling
Applications (sub-menu)
Tasks
Alarm
Calculator
TIP: Convert to and from Metric with Calculator
MemoPad
TIP: MemoPad as Grocery List
Photo Album
TIP: Getting your own Pictures On Your BlackBerry
Web Browser
Compose
Search
TIP: Saved Messages
AutoText
Custom Word List (SureType)
Password Storage (Password Keeper)
Profiles (Ring, Vibrate, Mute)
Keyboard Lock
Turn Wireless Off / On
TIP: Using Your BlackBerry on an Airplane
QUIZ

Looking at Each Text Menu Item -- 8-Mar-2006

Switching BlackBerry Between Text and Icons
Text Menu Tour
Enterprise Activation
Messages (In box)
TIP: Using Call Logs in Messages
Web Browser
Address Book
TIP: Sync Address Book to your Computer
Calendar
Applications (sub-menu)
Tasks (To-Do List)
Memo Pad
Search (Find Tool)
Call Log
Alarm
Pictures
TIP: Getting your own Pictures on your BlackBerry
TIP: Set your Own picture as your Home Screen "wall paper"
Calculator
Password Keeper
Profiles (Ring, Vibrate, Mute)
Settings (sub-menu)
Options
Custom Word List
Screen and Keyboard
TIP: Change Convenience Key
Network TIP - Set Common Networks when Traveling
Turn Wireless On / Off
TIP: Using Your BlackBerry on your Airplane
Turn Power Off
Keyboard Lock
QUIZ

Looking at Each Icon (7130e) -- 8-Mar-2006

Enterprise Activation
TIP: Buy access to a HOSTED Enterprise Server
Messages (In box)
TIP: Turn on Call Logs in Messages (In box)
Phone
Call Log
TIP: Names in Address Book to See Names on Call Logs
Address Book
TIP: Sync Address Book to your Computer
Calendar
TIP: Just start typing to Quickly Schedule
TIP: Change default notice from 15 minutes
>Web Browser
Pictures (Photo Album)
TIP: Customize your Home Screen
TIP: Add your own Pictures
Search (Find Tool)
Profiles (Ring, Vibrate, Mute)
Tools (Sub-menu)
Compose
Tasks (To-Do List)
Memo Pad
TIP: MemoPad as Grocery List
Password Keeper
Saved Messages
TIP: EMail marketing literature and save in Saved Messages
Applications (Sub-Menu)
Calculator
TIP: Convert to/from Metric
Settings (Sub-Menu)
Alarm
Change Convenience Key
Custom Word List
TIP: Set Preferred Network List
TIP: AutoText
Turn Wireless OFF/ON
Keyboard Lock
Power Off
QUIZ

Reading the Top Status Bar

TIP: Key to know when email, phone and web work
Wireless Signal Strength
Look for Upper Case Letters
When you can send / receive Email
TIP: Getting Wireless Signal Back
Date / Time
Battery Signal Strength
TIP: Charge Your BlackBerry Every Night
QUIZ

Reading the Top Status Bar (7130e)

TIP: Key to know when email, phone and web work
Wireless Signal Strength
Look for Upper Case Letters
When you can send / receive Email
TIP: Getting Wireless Signal Back
Date / Time
Battery Signal Strength
TIP: Charge Your BlackBerry Every Night
QUIZ

Multi-Tasking (with Text Menus)

Also known as Application Switching
Multi-Tasking Pop-Up Window
Selecting An Application
Don't see what you need? - Go to Home Screen
Example: Jump from Phone to Calendar
Navigate Calendar and Schedule Meeting
Example: Jump from Phone to Address Book
QUIZ

Multi-Tasking (with Icons)

Also known as Application Switching
Multi-Tasking Pop-Up Window
Selecting An Application
Don't see what you need? - Go to Home Screen
Example: Jump from Phone to Calendar
Navigate Calendar and Schedule Meeting
Example: Jump from Email to Calendar
QUIZ

Address Book-Find, Call & Email

Starting the Address Book
TIP: Sync Address Book to Your Computer
FIND Feature
Using the * key during Find
Address Book Menu
List View same functions as Address Detail View
Escape to clear out "FIND"
TIP: Quickly finding a Restaurant
Use SPACE plus more characters to narrow "FIND"
QUIZ

Address Book - New, SureType Tips, Categories -- 24-Mar-2006

Start Address Book
TIP: Upper Case Automatically
TIP: Using SureType
TIP: Entering Email Address
TIP: SureType * or Trackwheel
TIP: ALT to type numbers or symbols on keys
TIP: Typing 1 800 CALL ABC
All the other fields in the Address Book
Categories
How to select a category (or categories)
TIP: Add a New Category
TIP: Assigning Categories to Existing Contacts
QUIZ

Address Book - Filtering and Sorting -- 24-Mar-2006

Filtering using Categories
Using Space Bar when Filtering
How to turn off the Filter
SORT: Last Name
SORT: Company Name
SORT: First Name
QUIZ

Email - Read, Respond, Attachments, Multi-Task, Call-Calendar -- 24-Mar-2006

Start Messages (In box)
# Unopened Messages
Opening and Viewing Attachments
Attachment Viewing Options
Verify EMail was Sent Correctly
Copy Email Conference Call Details to Calendar Entry
TIP: DIAL phone from ringing calendar alarm
QUIZ

Email - Keyboard Shortcuts -- 24-Mar-2006

Top
Bottom
Up 1 message
Down 1 message
Page Up
Page Down
Next Day
Previous Day
Reply Key
Reply All Key
Forward Key
Compose Key
QUIZ

Deleting Email - Cleaning In box -- 24-Mar-2006

Deleting One Message at a Time
Deleting Several Messages Together
Deleting All Messages older than a Certain Date
Wireless Email Synchronization and Deleting
QUIZ

Phone - Introduction - Calling - Voicemail - Call Logs -- 24-Mar-2006

Starting a Phone Call from Home Screen
Alert-Direct Connect or Walkie-Talkie
TIP: Caller ID Works when...
Speakerphone
Jump to Calendar
Jump back to Phone
Turn Off Speakerphone
End Call
Calling Voicemail
Speed Dial Voicemail
Call Logs to Call Back Missed Calls
TIP: Quickly Stop a Ringing Phone Call
TIP: See Phone Call Logs in your In box
Add Phone Number (and name) to Address Book
QUIZ

Phone - Speed Dial -- 24-Mar-2006

All Types of BlackBerries
Press & Hold Key
13 Options for Keys
Assign "H" #5 to Home Phone
Select Name or Add One
Assign Speed Dial from Call Log
View Speed Dial List
Changing A Speed Dial Number
QUIZ

Phone - 3-Way and Conference Calling -- 24-Mar-2006

TIP: Can Start Conference Call from Received or Placed Calls!
Call First Person
Select "New Call"
Call 2nd Party
Select "Conference Mode"
Adding 3rd Caller and More
Ending the Conference Call
QUIZ

Profiles (Ring, Vibrate, Mute) -- 24-Mar-2006

Finding Profiles Icon or Text Menu
Pre-Set Profiles
Edit the (Active) or (Enabled) Profile
Controls more than just Phone
Phone Profile
"Out of Holster" vs. "In Holster"
Set Different Profiles
TIP: Vibrate+Tone always vibrates first
Select Tunes (Ring Tones)
Ringer Volume
Number of Beeps (Rings)
Repeat Notification
Setting Phone to Vibrate
Save Settings
TIP: Set Calendar Out of Holster
TIP: Adding Custom Phone Tune To Person
BENEFIT: Know who's calling by Ring Tone
QUIZ

Finding Profiles Icon (7130e) -- 24-Mar-2006

Finding Your Profiles Icon
Follow Other Profiles Video...

Calendar -- 24-Mar-2006

Up to 70% of people don't use it!
Reason #1: You can Sync it to your desktop
Wireless or Cable Sync
Reason #2: Your BlackBerry is Always With You
TIP: Calendar is not just for work meetings
Starting Your Calendar
Day View (default)
Change Start and End Times of Day View
Tour
Week View
TIP: Week View Easiest to Check for Free Time
Roll Over to See Details
Scrolling Day-at-a-Time
Month View
Agenda View
Go To Date... Function
Selecting Date with ALT+Trackwheel
Space Bar - Moves Down One Item
TIP: Type #'s for Day of Month
TIP: Quick Scheduling
Changing Start & End Times
Open Meeting to Change / Set more details
Recurring Meetings
QUIZ

Web Browser -- 24-Mar-2006

Starting Your Web Browser
Using Convenience Key
Changing Your Convenience Key
Looking at Bookmarks
Using "Go To..." Menu Item
TIP: Use SPACE instead of "."
Knowing when Web Browser Works and When it Does Not
Adding A Bookmark
TIP: Bookmark names short & descriptive
Local Weather (weather.com)
Trusting SureType Guessing
Weather.com Enter City or Zip (US only)
7-Day Forecast
TIP: Enter Key vs. Trackwheel
TIP: SPACE for Scroll Down
TIP: Keyboard Navigation Tips similar to Email Tips
Escape/Back out
Using Bookmarks
Bookmarks are Key to Happy Browsing
Use "Find" with Bookmarks
QUIZ

Web Browser - Solving Golf Emergency -- 24-Mar-2006

Golf Scenario
Other Scenarios: Airline, Restaurant, Rental Car, Movie, etc.
Start the Browser
Use Google Bookmark
Type Text Search String
Trusting SureType
Hit Google Search Button
TIP: Hit SPACE to scroll down quickly to "Google Local Results"
Add Phone Number to Address Book from Browser
TIP: Put type of business in company field
QUIZ

Calculator -- 24-Mar-2006

Have a different BlackBerry? (No Problem)
Start the Calendar
May need to go to "Applications" or "Tools"
TIP: ALT Gives you functions at top of keys
Calculating Tips for Meals
Equal is Enter Key
Clear Calculator
Converting English to Metric Units
QUIZ

Enterprise Activation -- 24-Mar-2006

STOP! Call Help Desk Before You Start
Have a Different BlackBerry? (No Problem)
Start Enterprise Activation
Enter EMail Address & Password
What does Enterprise Activation Do?
MultiTap vs. SureType
Password Field shows key typed for a second
Activating Messages
After Activation - What Happens?
QUIZ

Keyboard Lock & Password Security -- 24-Mar-2006

Locking the Keyboard
Why Lock the Keyboard?
Don't confuse Keyboard Lock with Password Security
Password Protection
Starting Password Protection
Erasing or Wiping all data from your Device
Don't Forget Your Password
QUIZ

Utilities - Check Software Version -- 24-Mar-2006

What is Latest Version?
Phone Companies release same versions at different time
Where to find out latest version for your BlackBerry
Go to Settings > Options > About
Your BlackBerry Model Number at Same Place
Take down Complete Version Number for Technical Support
QUIZ

Utilities - Set Date, Time & Time Zone -- 24-Mar-2006

Where to Set Date & Time
How to Set Date, Time & Time Zone
How Time Zone Changes Affect Calendar
What to change when traveling
QUIZ

Utilities - Troubleshooting Wireless Signal -- 24-Mar-2006

Determining When you Have Good Signal
Cycle Radio Off / On
Try turning Power Off / On
Host Routing Table > Register Now
Preferred Network List
Hard Reset
QUIZ

Sample Table of Contents
Learning Your BlackBerry --
Desktop Manager (ALL Model BlackBerries)      

Installation - Downloading Latest Version -- 20-Feb-2006

Already Installed? - Check version
4.1 is Latest Version
How to download the Latest Version
Navigating Web Site to Find It
Tips for Downloading and Saving
QUIZ

Installation - BlackBerry Internet Service Option -- 20-Feb-2006

Locating the download file
Description of Warning Messages
Step-By-Step Installation
Internet vs. Enterprise Options Described
TIP: Start Desktop Manager (uncheck it)
TIP: When Upgrading...
TIP: Handling Antivirus Software
What is Intellisync?
What is Backup and Restore?
What is Application Loader?
QUIZ

Installation - BlackBerry - Enterprise Server/Redirector -- 20-Feb-2006

Modify, Repair, Remove?
Select BlackBerry Enterprise Server/Redirector
Select Email System
TIP: Start Desktop Manager (uncheck it)
TIP: Handling Antivirus Software
QUIZ

TOUR Menus & Support -- 20-Feb-2006

Change Icon Sizes
Adjust / Fix Connection Settings
TIP: Use "Detect" for Connection Issues
Bluetooth to USB Connections
Option - Changing Data Folder
Changing Desktop Redirector Profile
Finding Out What System Software is Installed
TIP: Support Many BlackBerries with One Computer
QUIZ

Synchronization -- 20-Feb-2006

What is Synchronization?
Starting Intellisync
Connect BlackBerry - Looking for "Connected"
Where to Connect BlackBerry
TIP: Troubleshooting Connection
Configure PIM (the Sync)
Overview of Intellisync
Setup Address Book
Setup Calendar
TIP: Calendar date range
Setup Memo Pad
Setup Tasks
Verify Settings
Doing Your First Sync (Sync Now)
Testing the Sync (using Memo Pad)
QUIZ

Backup & Restore -- 20-Feb-2006

Key Data is Backed-Up
Connect Your BlackBerry
Looking for "Connected"
Generate Encryption Keys (Desktop Redirector only)
Verify Applications (Initial PlugIn)
Ability to Install Applications Wirelessly (OTA)
How to Restore Your Data
Confirming the Restore File
QUIZ

Backup & Restore - Mass Delete & Selective -- 20-Feb-2006

Confirming the Restore File
Connect and Select "Advanced"
Left Side vs. Right Side Description
Selecting Address Book - click "Clear"
Verify Erase
TIP: Delete Calendar, Tasks together or individually
TIP: Restore Selectively
TIP: Selecting a Different Backup File to Restore
TIP: When to click "Refresh"
QUIZ

Backup & Restore - Automating It -- 20-Feb-2006

BlackBerry Saved Me!
TIP: Save Backup File to an External Disk
Backup Restore - Options Screen
Adjusting Days - and Recommendations
Adjusting Other Options
QUIZ

Application Loader -- 20-Feb-2006

What does it do?
Connect Your BlackBerry
Starting It
Seeing the "No System Software" Error message
How to fix this error message?
QUIZ

Application Loader - Getting System Software -- 20-Feb-2006

Seeing the "No System Software" Error message
Where to go to find the software (Your carrier's site)
You may need to login
Finding System Software on the carrier site
When you need to upgrade Desktop Manager at same time
What version of System Software is on your BlackBerry?
Versions, versions and more versions...
Downloading - Handling Browser WARNING messages
Download Complete - next steps
Close Desktop Manager
Select/Verify Region
QUIZ

Application Loader - Using It -- 20-Feb-2006

Connect Your BlackBerry
Starting It
Seeing a "No System Software" error message
Seeing the Check Box Application List
Unchecking (uninstalling) Applications
Checking (installing) Applications
Just downloaded new software to install?
Don't see applications you want to install?
Looking for the .alx or .ali file
Wipe Data: Erase All Application Data
Wipe Device: Erase All Currently Installed Applications
Restore or not to Auto-Restore Data
QUIZ

Desktop Redirector Setup & Use -- 20-Feb-2006

Missing this Icon?
>How to get the Desktop Redirector Icon
General Tab
Turn ON / OFF Redirection
Changing your AUTO SIGNATURE
Filters Tab
Editing / Viewing a Filter
Creating a New Filter
TIP: Urgent Messages from a Particular Person
Security Tab
Advanced Tab
Forwarding Selected Mail Folders
Forwarding Only a "spam cleaned" email folder
QUIZ