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 Help

 
 

 

Contacting us

 
 

 

Company Information

 

 
   
 

Placing an order

 
 

Online Orders
Phone Orders
Mail Orders

 

 
   
 

 Shipping & Handling

 
 

General Information
International Shipments
Customs
US Sales Tax
Shipping & Handling Rates

 

 
   
 

 Downloading

 
 

How to Download

 

 
   
 

 Product Returns

 
 

Return Policies
Return a Product

 

 
   
 

 Product Guarantee

 
 

Our Guarantee

 

 
   
 

 Technical Notes

 
 

Browser Problems
Technical Support

 

 
   
 

 Terms of Uses

 
 

Terms and Conditions
Copyright Notice
Software through the Addonstore.com
Disclaimer
Order Acceptance Policy
Safe Shopping Guarantee
Privacy Policy
What are Cookies
Addonstore.com Privacy Policy Changes
Miscellaneous

 

 
       
   

Placing An Order

There are four easy ways to order from the Add-on Store.

Online Orders

Navigate to the page for the product you wish to purchase. Then, click the 'Add to Cart' button that corresponds to the version you wish to buy (for example, 1-user, 5-user, etc.) and the delivery method you would like (ground shipment or electronic download). Click the 'View Shipping & Handling Costs' button to explore the various shipping & handling options and costs. For downloads, a chart listing the size of the file and approximate download times is included for your convenience.

When you click an 'Add to Cart' button, the item will be added to your shopping cart. (You can always remove it later). From here, you can continue to shop, adding more products to your cart until you've found everything you need.

During the checkout process, you'll be asked for your credit card information, along with shipping instructions (if applicable.) All credit information is passed in a secure environment using Secure Socket Layer technology. When your order has been processed, you will receive an email confirmation of what you purchased, along with serial number and download information (if applicable). If your product is to be shipped by ground, you'll receive a second email confirming shipment.

Phone Orders

You can reach the Add-on Store toll-free in the continental U.S. by calling 1-800-806-5288. (For those outside of the US, please call 503-657-8580).

Our business hours are Monday through Friday, 8:00 a.m. to 5:00 p.m. Pacific Standard Time.

Mail Orders

Send your order by mail to:
AddOn Store
PO Box 746
Oregon City OR 97045

We accept Visa, MasterCard and American Express. Please call 1-800-806-5288 for purchase order and invoicing options.

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Shipping & handling

General Information

Orders received by 12:00 p.m. Pacific Standard Time Monday through Friday will be shipped the same day. Orders placed after 12:00 PM will ship the following business day. Orders placed on weekends or holidays will ship the following business day.

If you've selected the U.S. Postal Service Priority Mail and you live in the continental US, please allow 2-3 working days for your package to arrive. Click here for more information about shipping & handling options and costs.

If you've ordered more than one product, they are not always shipped in the same box. Please check the packing slip that arrives with your package before calling us. If the product you have ordered is currently unavailable, we will notify you via email or postcard.

International Shipments

All International orders are shipped via USPS Express International and normally require 8-10 business days for delivery. All pricing and delivery charges are in U.S. dollars. Sorry, but we are not able to ship our merchandise to Cuba, Iran, Iraq, Libya, North Korea, or Sudan.

Customs

Our prices do not include duties, tariffs, or value-added taxes, which may apply to international orders. These charges are the responsibility of the purchaser. Please check with your local customs office for more details.

U.S. Sales Tax

The AddOn Store is located in Oregon, which does not have a state sales tax. Therefore, no sales tax is charged. Lucky you.

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Shipping & Handling Rates

 Destination

U.S.P.S.
Priority Mail

U.S.P.S.
Express Mail

Canada
Mexico

International

 Up to 2 lbs

$9.50

$25.00

$18.00

$35.00

 2 - 5 lbs

$14.50

$30.00

$23.00

$40.00

 5 - 10 lbs

$19.50

$35.00

$28.00

$50.00

 Over 10 lbs

$24.50

$45.00

$38.00

$60.00













   


Downloading

How To Download

When you have finished shopping and have gone through the shopping cart proceedure, you will end up at a Thank You screen that summarizes what you have purchased. There, you'll see a "Download" button next to each piece of software scheduled for electronic delivery. Click the button to begin the download. It is important to download the product immediately as you cannot go back to this page after you leave it. Once you click the download button, your computer will ask you where you want to place your .exe file. Be sure to write the location down so you'll know where to look once the file is on your computer. Once the .exe file is on your computer, simply double clicking on it will begin the installation process.

Serial Numbers

Some programs require that you enter a serial number the first time that you run the program. It is very important that you safeguard each serial number. Some software companies require the number in order to obtain technical support. The serial number may be needed to activate your product once it is installed. If this is the case, your product's installation procedure will provide the instructions that you need. Serial numbers for download products are included in your confirmation email. Serial numbers for shipped products are either in your confirmation email or they are attached to the package.

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Product Guarantee

Our Guarantee

Unless otherwise noted on the product page, ACT! Add-On products are guaranteed and can be returned for a refund for up to 30 days after receipt of goods. All returned products are subject to a 10% restocking fee. Please note that we can refund shipping & handling costs only if the return is a result of our error.

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Product Returns

At the Add-On Store, we want to make returning a product as simple as possible. We have two different return procedures, depending on how your product was delivered: via download or shipped by surface carrier. Each of these procedures is explained at the Return a Product page. Please note that only UNOPENED product will be accepted for credit, if your product was delivered to you by surface carrier. (Not applicable to downloaded products.)

Once we have received and processed the returned item, we will notify you via email of your refund. All returned products are subject to a 10% return fee. Please allow 2 billing cycles for the refund to appear on your credit card statement. Please note that our returns center cannot process exchanges.

If you have found another item in our store that you would prefer over one you have already received, we ask that you place a separate order for the new item and return the item that you have.

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Technical Notes

Technical Support

Technical support for the products purchased at the Add-On Store is offered through the manufacturer of your add-on product. Click here for a list of technical support contact information and pricing.

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Terms of Uses

Terms and Conditions

Your use of this Addonstore.com web site is governed by the policies, terms, and conditions set forth below. Please read them carefully. By using this site or submitting an order for software or other products or services to Addonstore.com, you indicate your acceptance of, and agreement to be bound by, the terms and conditions set forth below (also referred to as this "Agreement"). If you do not agree to these terms and conditions, please do not use this site and do not submit any orders for software, other products, or services on this site. This Agreement shall supercede any prior or subsequent terms or conditions included with any communications, agreement, purchase order, or invoice, whether or not such terms or conditions are signed by Addonstore.com. Addonstore.com reserves the right to make changes to this site and to these terms and conditions at any time. Any such modifications will become effective upon the date they are first posted to this site.

Copyright and Trademark Notice

All rights not expressly granted herein are reserved. Except as otherwise required by applicable law, any reproduction, distribution, modification, retransmission, or publication of any copyrighted material is strictly prohibited without the express written consent of the copyright owner. All marks, names, and logos mentioned herein are the property of their respective owners.

Software and Other Products or Services Ordered through Addonstore.com

The software products available for order through Addonstore.com (the "Software") are distributed on behalf of various publishers ("Publishers") who own or have the rights to provide the software to you. The Software that you order through Addonstore.com is subject to the terms and conditions of the end-user license agreement accompanying such Software (the "End-User License") between you and the Publisher. Except for the 30 day return policy provided by Addonstore.com (the "Addonstore.com Return Policy"), all of your rights and remedies with respect to your order, purchase, possession, and use of the Software are governed by the End-User License. All maintenance, update, warranty, liability, and any other obligations related to the Software ("Software Obligations"), if any, shall be as provided for in the End-User License, or, if applicable, in accordance with Publishers' policies and procedures. Addonstore.com is not responsible for any Software Obligations, and the customer shall have no right of recourse against Addonstore.com for any Software Obligations. All recourse and remedy, if any, for the Software Obligations shall be with the Publisher in accordance with the End-User License, or, if applicable, its policies and procedures.

All other products and services available for order through Addonstore.com, besides the Software (the "Other Products") are distributed on behalf of third-party suppliers ("Suppliers"), unless otherwise indicated. Except for the Addonstore.com Return Policy, all of your rights and remedies with respect to your order, purchase, possession, and use of the Other Products and all maintenance, update, warranty, liability, and any other obligations related to the Other Products, if any, shall be governed by the applicable policies and procedures of the Suppliers. Addonstore.com is not responsible for any of the foregoing obligations, and customer shall have no right of recourse against Addonstore.com for any such obligations. Site Content and Information Addonstore.com's web site contains information, advice, text, and other materials ("Addonstore.com Information") that are provided for your convenience and enjoyment. You should be aware that the Addonstore.com Information may contain errors, omissions, inaccuracies, or outdated information. Addonstore.com makes no representations or warranties as to the completeness, accuracy, adequacy, currency, or reliability of any Addonstore.com Information and shall not be liable for any lack of the foregoing. Descriptions of, or references to, products or publications within the Addonstore.com site does not imply endorsement of that product or publication. Addonstore.com is not engaged in rendering legal, accounting, or other similar advice or professional services. If legal advice or other expert assistance is required, the services of a competent professional should be sought.

Disclaimer and Limitation of Liability

ADDONSTORE.COM MAKES NO REPRESENTATIONS OR WARRANTIES, EITHER EXPRESS OR IMPLIED, OF ANY KIND WITH RESPECT TO THE SOFTWARE, THE ADDONSTORE.COM INFORMATION, OTHER PRODUCTS, SERVICES, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE ADDONSTORE.COM SITES OR YOUR USE OF THE ADDONSTORE.COM SITES GENERALLY. TO THE FULL EXTENT PERMISSIBLE UNDER APPLICABLE LAW, ADDONSTORE.COM EXPRESSLY DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, OF ANY KIND, WITH RESPECT TO THE SOFTWARE, THE ADDONSTORE.COM INFORMATION, OTHER PRODUCTS, SERVICES, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE ADDONSTORE.COM SITES OR OUR USE OF THE ADDONSTORE.COM SITES GENERALLY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. SOME JURISDICTIONS LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED OR OTHER WARRANTIES SO THE ABOVE DISCLAIMER MAY NOT APPLY TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

YOU AGREE THAT, EXCEPT AS PROVIDED UNDER THE ADDONSTORE.COM RETURN POLICY, ADDONSTORE.COM, ITS DIRECTORS, OFFICERS, EMPLOYEES, CONSULTANTS, AGENTS, OR OTHER REPRESENTATIVES ("SERVICE PROVIDERS") SHALL NOT BE LIABLE FOR ANY DAMAGE, LOSS, OR EXPENSE OF ANY KIND ARISING OUT OF OR RESULTING FROM YOUR POSSESSION OR USE OF THE SOFTWARE, ANY SOFTWARE OBLIGATIONS OR ANY ACTION OR INACTION OF ANY PUBLISHERS OF THE SOFTWARE, REGARDLESS OF WHETHER SUCH LIABILITY IS BASED IN TORT, CONTRACT, OR OTHERWISE. IN NO EVENT, SHALL ADDONSTORE.COM OR ANY OF ITS SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES (INCLUDING WITHOUT LIMITATION, LOSS OF PROFITS, LOSS OR CORRUPTION OF DATA, LOSS OF GOODWILL, WORK STOPPAGE, COMPUTER FAILURE OR MALFUNCTION, OR INTERRUPTION OF BUSINESS), WITH RESPECT TO THE SOFTWARE, THE ADDONSTORE.COM INFORMATION, OTHER PRODUCTS, SERVICES, OR MATERIALS OFFERED, SOLD, OR DISPLAYED ON THE ADDONSTORE.COM SITES, YOUR USE OF THE ADDONSTORE.COM SITES GENERALLY, OR OTHERWISE IN CONNECTION WITH THIS AGREEMENT, REGARDLESS OF WHETHER ADDONSTORE.COM OR ANY OF ITS SERVICE PROVIDERS HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IF THE FOREGOING LIMITATION IS HELD TO BE UNENFORCEABLE, THE MAXIMUM LIABILITY OF ADDONSTORE.COM AND ITS SERVICE PROVIDERS TO YOU SHALL NOT EXCEED THE AMOUNT OF THE FEES PAID BY YOU FOR THE SOFTWARE, OR OTHER PRODUCTS OR SERVICES YOU HAVE ORDERED THROUGH THE ADDONSTORE.COM SITES. SOME JURISDICTIONS DO NOT ALLOW THE LIMITATION OR EXCLUSION OF LIABILITY FOR CERTAIN DAMAGES, SO THE ABOVE LIMITATIONS AND EXCLUSIONS MAY NOT APPLY TO YOU TO THE EXTENT SUCH JURISDICTION'S LAW IS APPLICABLE TO THIS AGREEMENT.

United States Government Restricted Rights Legend

Use, duplication, or disclosure by the United States Government is subject to the restrictions set forth in DFARS 252.227-7013 (c)(1)(ii) and FAR 52.227-19.

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Order Acceptance Policy

Your receipt of an electronic or other form of order confirmation does not signify ADDONSTORE.com's acceptance of your order, nor does it constitute confirmation of our offer to sell. ADDONSTORE.COM reserves the right at any time after receipt of your order to accept, decline, or limit your order for any reason, whether or not your credit card has been charged. If your credit card has been charged and your order is canceled you will receive a prompt refund credit to your account. ADDONSTORE.COM reserves the right at any time after receipt of your order, without prior notice to you, to supply less than the quantity you ordered of any item. All orders placed over $2000.00 (U.S.) must obtain pre-approval with an acceptable method of payment, as established by our credit and fraud avoidance department. We may require additional verifications or information before accepting any order. Price and availability of Software and other products and services offered on the Addonstore.com sites are subject to change without prior notice. To the extent we provide information on availability of Software or other products, you should not rely on such information. Addonstore.com will not be liable for any lack of availability of Software or other products you may order through Addonstore.com.

Safe Shopping Guarantee

The purchase area of the Addonstore.com sites is designed to be secure. This means that any information you send us is protected by encryption. It's easy to tell when you are protected by encryption -- the lock or key at the bottom of your browser changes color or is no longer broken. This varies depending on your browser. Addonstore.com has taken measures designed to make shopping with us safe. Credit card fraud is virtually nonexistent on the Internet. If you experience fraudulent use of your credit card as a result of shopping with Addonstore.com, notify your credit card company in accordance with its reporting rules and procedures. Most companies will either cover all of the fraudulent purchases or hold you liable for a maximum of $50. Should your credit card company discover credit card fraud and hold you liable for some portion of the unauthorized charges, there is no need to worry. Provided the purchase was made through our secure server, Addonstore.com will reimburse you for the maximum liability of $50. This is standard practice on the Internet, and just part of the reason why people prefer shopping with us.

You can always order by telephone or fax. Call us at 1-800-806-5288 or +1 503-657-8580 outside of the United States. No matter how you place your order with us, we want you to have a software buying experience beyond your expectations.

Privacy Policy

Addonstore.com is committed to protecting your privacy. To make your shopping experience more convenient, we gather information from you. We maintain the privacy of your information using security technologies and adhere to policies that prevent unauthorized use of your personal information.

What information does Addonstore.com collect and how is it used?

To process and fulfill your order, we need to know your name, email address, mailing address, credit card number, and expiration date.

Does Addonstore.com disclose the information it collects to outside parties?

We do provide your name, address, and email address to the publishers whose products you buy so that you can automatically be registered and notified of product updates, upgrades, and special pricing on future products. We do not give your contact information to anyone, however we do make our list available for our vendors to send you information about their product. This is all handled internally and the vendors do not have any rights to the list of names. We do provide aggregate information about site usage and traffic patterns, stripped of any individual identification, to third parties to comply with various reporting obligations and for business or marketing purposes.

How does Addonstore.com protect customer information?

When you place orders or access your account information, we offer the use of a secure server that encrypts all your personal information before it is sent to us to prevent unauthorized access to your information. We also offer the option of placing a credit card order over the phone.

What are Cookies?

Addonstore.com uses a feature of your Internet browser called a "cookie" to assign a unique identification to your computer. Cookies are files that your Web browser places on your computer's hard drive. These files allow you to easily access your customer data on our site. They also save you time by tracking your order information so that you do not have to re-enter this information upon every visit. Addonstore.com does not and cannot use cookies to retrieve personal information about you from your computer unless you knowingly provided such information.

Addonstore.com Privacy Policy Changes

If we decide to change our privacy policy, we will post these changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose it to anyone.

If you have further questions regarding our privacy practices, please send email to aos@addonstore.com.

Miscellaneous

This Agreement and any applicable policies and procedures of Addonstore.com, together with those documents, policies, and procedures expressly referred to herein, constitute the entire agreement of the parties with respect to the subject matter hereof, and supersedes all previous written or oral agreement between the parties with respect to such subject matter. This Agreement shall be construed in accordance with and governed by the internal laws of the State of Oregon without giving effect to any choice of law rule that would cause the application of the laws of any jurisdiction other than the internal laws of the State of Oregon to the rights and duties of the parties. No waiver by either party of any breach or default hereunder shall be deemed to be a waiver of any preceding or subsequent breach or default. You may not assign, transfer, or delegate this Agreement or any part of it without Addonstore.com's prior written consent. Addonstore.com may freely transfer, assign, or delegate all or any part of this Agreement, and any rights and duties thereunder, without the requirement of consent. This Agreement will be binding upon and inure to the benefit of the heirs, successor, and permitted assigns of the parties.

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AddOnStore
CONTACT US
 1-800-806-5288
Other AddOn Stores / GoldMine / Outlook
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All brands and product names are trademarks or registered trademarks of their respective companies.

 
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